Returns/Exchanges

Taylor Made Uniforms offers a No Quibble exchange/returns policy for uncustomised items.

Please email us with your order number and what is needed to be exchanged/returned.  Returns/Exchanges must be notified to us prior to return

All items must be in the Original Packaging with Tags. No garments will be excepted without tags or packaging.

If you are unhappy with your purchase for any reason, you may return your un-used purchases for refund or replacement within 30 days of date of order. We want you to be happy so if you aren’t satisfied with your purchase, please contact us as soon as possible with the order number, original invoice provided and the original packaging.

Items being returned/exchanged need to be sent to:

Taylor Made Uniforms Ltd, 1 Holmbush Potteries Ind Est, Crawley Road, Faygate, RH12 4SE (for sat nav use RH12 4ST)

Cancellation
If you change your mind about an order please contact us by phone or email within 30 days of order.

Returns/Exchange
If you wish to return or exchange any items, please email within 30 days of order. Please reply to our email that was sent when the order was ready – this way we have all the information required. Back to School:  Orders placed during June/July/August for new starters then the exchange period is extended until October 15th.

Exchanges are processed within 24 hours.

All items need to be returned as new, with original packaging and labels – not worn, or marked in anyway.

We are unable to do any exchanges/refunds without prior notice.

Exchanges will only be held for 30 days from date of confirmation of exchange.

If your order is not collected from Taylor Made Uniforms, we will send reminders but if after 12 months from date of order, and it still has not been collected, then your order will be cancelled, and will be given to charity.

Sale Items
Items purchased at a sale/discounted rate are non returnable/exchangeable.

Tights, Socks & Gumshields are non returnable or exchangeable if have been removed from packaging.  Please make sure when opening socks that they are not pulled from the packet as this will cause damage to the socks.

Items that are not generally a stock item (for example School items that are above a size XS Adult) will be ordered on a special order, and will therefore be non returnable or exchangeable. To ensure that you have the correct size before ordering, please contact us so that we can advise  you.

No exchanges will be made at schools as products need to be checked before return/exchange.

LEAVERS HOODIES – Orders must be placed within the time frame on website. Leavers Hoodies are TaylorMade to each person and are non returnable or exchangeable. Please order size accordingly to last the year. We can only accept returns if the garment is found to be faulty, not true to size or where we have made a mistake. We will not accept responsibility for any errors or misinterpretations at time of ordering. Sample sets are left at each school for sizing.